process improvement, procedures, scheduling, document maintenance, technical writing
escalations, administration, project management, product development and training, framework transitions
trend tracking, community moderation, social media, brand management, seo/sem
2001 - Present
Website customization, including hand coding html/css, some php, image editing, design updates; Assisted in development, migration, and support of website and email hosting platforms; Performed workflow analysis and maintenance of documentation library; Expert in proprietary web page editing program; Telephone escalations; Training level 1 representatives as well as overall support for internal systems migration; Customer support and technical assistance; Dedicated support for high-touch clients.
2000-2001
Design and maintenance of company web site and intranet; Design for contracted web sites; Sales support (4 people), HR support (2 people), marketing, contract administration; Composition and editing of company documents, including contracts, weekly newsletter, and quarterly newsletter.
1994-2000
Novartis Pharmaceuticals, 1997 - 2000: Three years at Novartis Pharmaceuticals Biostatistics department. Intranet Content Manager. Coordinated time recording for department, including department-wide reports. Maintained files for FDA audit. Prepared departmental procedures and templates.
AT&T, 1995-1996: Financial coding; Desktop publishing; Procedures development; Maintaining/tracking schedules; Administrative duties.
Bachelor of Science, 1995, Mathematics
Semester abroad, St. Nazaire, France
undergraduate
Major in physics and mathematics